Essnova scores 94% D&B Open Ratings Score

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Essnova scores 94% D&B Open Ratings Score

Birmingham, AL – December 19, 2016 – Essnova Scores 94% out of 100 in Dun & Bradstreet (D&B) Open Ratings Past Performance Evaluation (PPE)

Essnova announced today that it achieved an overall score of 94% from its customers in D&B Open Ratings Past Performance Evaluation (PPE). Essnova scored in the “Top” Quintile, among peer firms.  The report assesses the company’s performance relative to its peers in the same industry and is often requested as part of a vendor bid process. The evaluation include detailed performance ratings in the areas of Reliability, Cost, Order Accuracy, Delivery/Timeliness, Quality, Business Relations, Personnel, Customer Support, and Responsiveness. The report demonstrates outstanding overall customer satisfaction relative to other peer firms in the industry.

The PPE report provides an independent assessment of a company’s past performance by utilizing survey feedback from customers who can evaluate a company’s performance as a supplier from recently ordered products and services along with independent business intelligence and analysis by Open Ratings, a division of D&B.

Details about the Past Performance Evaluation (PPE) Program

Each year, Open Ratings helps thousands of companies secure contracts with large purchasing organizations such as the GSA by verifying their performance with Past Performance Evaluations (PPEs). The customer satisfaction metrics include:

  • Reliability
  • Cost
  • Order accuracy
  • Delivery/timeliness
  • Quality
  • Business relations
  • Personnel
  • Customer support
  • Responsiveness

To obtain copy of the report, contact info@essnova.com.

At Essnova, our goal is to continuously improve on the quality and best value we provide with the goal of exceeding customer expectations consistently.  The D&B Open Rating score is an excellent tool to inform us where we stand today and allowing us  to incorporate improvement initiatives. – Sridhara Gutti, President/CEO of Essnova